Privacy at a glance. This Policy explains what information MeltingLabs collects, why we use it, when it may be shared, and what choices may be available to you.
| Category | Examples | Primary purpose |
|---|---|---|
| Account data | Email, username, account ID | Operate and secure your account |
| Transaction data | Orders, products, amounts, payment status | Deliver purchases and maintain records |
| Technical data | IP address, browser, device and logs | Security, diagnostics and fraud prevention |
| Support data | Tickets, messages, screenshots and logs | Respond to requests and fix issues |
1. Who We Are
MeltingLabs provides downloadable game-server software, including Rust plugins, FiveM scripts, digital assets, memberships, licensing services, and customer support.
The organization responsible for the personal information described in this Policy is [LEGAL BUSINESS NAME], located at [BUSINESS ADDRESS, IF REQUIRED].
2. Scope of This Policy
This Privacy Policy applies to personal information collected through meltinglabs.com, customer accounts, checkout, product downloads, license verification, support systems, contact forms, newsletters, and related MeltingLabs services.
Third-party websites, payment providers, Discord communities, hosting providers, or external services have their own privacy practices. Their policies govern information they independently collect.
3. Information We Collect
A. Information you provide
- Name, display name, username, and email address.
- Account password in securely processed or hashed form.
- Billing details and transaction-related information.
- Google, Discord, or Steam account identifiers when you choose to sign in with one of those services.
- Messages, support tickets, bug reports, reviews, and feedback.
- Files, screenshots, logs, or configuration information you voluntarily provide for support.
- Marketing preferences and newsletter subscriptions.
B. Information collected automatically
- Internet Protocol address.
- Browser type, operating system, device information, and language.
- Login times, session activity, pages visited, and referral information.
- Download activity and product-access records.
- Security, error, diagnostic, and server logs.
- Cookie identifiers and similar technology, when used.
C. License and server information
When a product uses license verification, we may process limited information necessary to validate authorized use, such as:
- License key or license identifier.
- Product identifier and version.
- Server IP address or server identifier.
- Activation, validation, failure, and revocation timestamps.
- Basic diagnostic information required to investigate licensing errors.
D. Payment information
Payments are processed by Stripe. We generally receive transaction identifiers, payment status, amount, currency, billing location, and limited payment-method information. Full payment-card numbers are handled directly by the payment provider and are not stored by MeltingLabs.
4. How We Use Information
We may use personal information to:
- Create, authenticate, and maintain customer accounts.
- Process transactions and confirm payment status.
- Deliver products, downloads, updates, and membership benefits.
- Activate, validate, manage, and protect product licenses.
- Provide technical support and respond to inquiries.
- Maintain security and detect fraud, account sharing, leaks, abuse, or unauthorized access.
- Diagnose errors and improve website or product performance.
- Maintain transaction, tax, accounting, and business records.
- Enforce our Terms of Service and protect legal rights.
- Send service-related notices, security messages, and purchase information.
- Send marketing communications when permitted and subject to available opt-out rights.
- Comply with legal obligations and valid legal requests.
5. Legal Grounds for Processing
Where applicable law requires a legal basis, we may process information because:
- Contract: processing is necessary to create your account, deliver a purchase, provide downloads, or manage a subscription.
- Legitimate interests: processing is reasonably necessary to secure our services, prevent fraud, provide support, improve products, and operate our business.
- Consent: you have chosen to receive optional marketing communications or accepted optional cookies where consent is required.
- Legal obligation: processing is required for tax, accounting, regulatory, dispute, or legal-compliance purposes.
6. Cookies and Similar Technologies
MeltingLabs may use cookies, local storage, session identifiers, and similar technologies for purposes such as:
- Keeping users signed in.
- Remembering account or interface preferences.
- Protecting checkout and account sessions.
- Measuring website performance and diagnosing errors.
- Understanding website usage and improving navigation.
- Supporting optional analytics or marketing tools.
Essential cookies may be required for core website functionality. Where required, optional analytics or advertising cookies will be used according to your consent choices.
7. When We Share Information
We may share limited information with:
- Payment providers: to process payments, refunds, disputes, and fraud checks.
- Hosting and infrastructure providers: to host the website, databases, downloads, email, and licensing systems.
- Analytics providers: to understand site performance and usage when enabled.
- Communication providers: to deliver transactional email, support messages, and authorized marketing.
- Sign-in providers: Google, Discord, or Steam, when you choose to connect an external account.
- Professional advisers: such as accountants, lawyers, insurers, and security specialists.
- Authorities or legal parties: when reasonably necessary to comply with law, valid legal process, or protect rights and safety.
- Business successors: in connection with a merger, acquisition, restructuring, financing, or transfer of assets.
We do not sell personal information for money.
8. International Data Transfers
MeltingLabs and its service providers may process information in countries other than the country where you live. When applicable law requires transfer safeguards, we will use an approved legal mechanism or another lawful basis for the transfer.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing active accounts and licenses, maintaining purchase records, preventing fraud, resolving disputes, enforcing agreements, and meeting tax or legal obligations.
| Information | Typical retention approach |
|---|---|
| Account records | While active and for a reasonable period afterward |
| Order and tax records | For the period required by accounting and tax law |
| Security and license logs | For a limited period based on security needs |
| Support records | As needed to resolve issues and document assistance |
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, authentication measures, secure connections, password hashing, backups, monitoring, and restricted staff access.
No internet service or storage system can guarantee absolute security. You are responsible for using a strong, unique password and protecting access to your account and email.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information associated with you.
- Request correction of inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Request a portable copy of eligible information.
- Withdraw consent when processing is based on consent.
- Opt out of marketing communications.
- Submit a complaint to an appropriate data-protection authority.
These rights may be subject to legal limitations and identity verification. We may retain information when necessary to complete transactions, protect security, prevent fraud, preserve legal claims, or satisfy recordkeeping obligations.
12. Marketing Communications
You may unsubscribe from optional marketing emails by using the unsubscribe link in the message or contacting us. You may continue to receive essential transactional or service messages concerning your account, security, orders, licenses, or support requests.
13. Children’s Privacy
MeltingLabs is not directed to young children, and we do not knowingly collect personal information from children below the minimum age permitted by applicable law. If you believe a child has provided personal information without proper authorization, contact us so we can review and take appropriate action.
14. External Links and Services
Our website may link to Discord, documentation sites, payment providers, social platforms, game communities, or other external services. We are not responsible for the privacy practices or content of independent third parties.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our technology, services, legal obligations, or data practices. We will update the date at the top of the page and may provide additional notice when a change is material.